Frequently Asked Questions
How do I navigate this website?
Simple - search by Number of People OR Number of Bedrooms in the blue search boxes on the Home page.. Also, see the tabs at the top of each page to access more information. All of our properties are also listed in alphabetical order on our Property Guide page.
ls bed linen provided?
Yes, bed linen is always provided. Towels, beach towels and cot linen are provided only when stated. Please check each individual property description.
How many people can a property accommodate?
The occupancy stated in each individual property entry is the maximum number of adults, children and infants which may occupy the property. Check for any child age restrictions with each individual property. Infants are under 2 and children are up to the age of 12 in most accommodations, but in Tourism Registered accommodation children are up to the age of 16. Bookings are not normally taken for all male or all female groups. Under occupancy is also possible as the price is per property per week.
Where is the property located?
The general location of each property is indicated on a map at the end of each individual property entry.
Is the price of a property per person or per week?
The price is mostly per property per week, unless otherwise stated. Rate band dates vary. Where a week spans 2 bands the rent will be charged pro rata. There is no extra charge for gas or electricity unless stated in each individual property entry.
What amenities can I expect to find in a property?
The amenities in each property are listed under 'Services' in each individual property entry. All properties include furniture, bedding and bed linen, utensils, cutlery and crockery for the maximum number of occupants. Towels, beach towels and cot linen are provided only when stated. A 2 ring cooker would normally be a Baby Belling type. A twin bedroom contains two single beds and a double bedroom contains a double bed. Some satellite systems are on a shared dish. Wi-Fi, even when offered, is not guaranteed at any accommodation.
Is there a charge for cleaning at the end of our stay?
No, there is no extra charge for cleaning the accommodation at the end of your stay. You are expected to leave the accommodation in a reasonably clean and tidy condition. Where a returnable cash deposit is required on arrival to cover for damage/extra cleaning costs, if incurred, this is clearly stated in the individual property description.
Do I need to hire a car?
When a property is located in a rural location or not near to a good bus route we do recommend a hire car. 'Car recommended' will appear under 'Services' in each individual property description. Please see our Car Hire page for details of our very competitive rates. Our rates are per night, not per day, which means that if you arrive at 10am and do not leave until 5pm the following week, you would still only be charged for a 7 day hire.
How do we pay for public parking?
Many car parks and road side parking have a scratch card payment system. These cards can be purchased from Jersey Tourism, post offices, shops and garages island wide. Payment by paycard wherever the P symbol is displayed. Paycards are not normally required overnight between 5pm and 8am the next day but you must check the signage very carefully for parking rates and time restrictions wherever you park. Single yellow lines indicate that parking is prohibited day and night and the penalty for parking on these lines is usually a fine.
Can Freedom Holidays organise our travel?
Yes, definately - and we can save you money too! We are happy to provide you with a quotation for air travel from most UK airports. All accommodation booked with sea travel will be discounted by a minimum of £25 when the booking includes a car on the ferry from the UK. Please see our Travel page and ask for details.
Are starter grocery packs provided?
Grocery packs are provided, on request, at some properties, at cost - this means that you pay the owner for the cost of the items they have bought for you. When this is offered, it is clearly stated in the individual property description and you are asked to request your items directly from the owner before you travel. Some properties do provide a free Welcome Pack. We provide you with the contact details of the owner of your holiday accommodation with your holiday confirmation.
What time can I arrive at my holiday home?
Accommodation is normally available from 2pm on your arrival day and must be vacated by 10am on your departure day unless otherwise stated or notified to you. Keys will be given to you when you arrive at the property and are shown in by the owner or keyholder. Please contact the owners during the week before you arrive to introduce yourself and to advise them of your expected arrival time. We will give you the contact details of the owner with your holiday confirmation.
Do I need photographic identification?
Photographic identification is needed for all air passengers (including children). Examples of acceptable documents are passport, photographic driving licence or citizen card. A citizen card can be obtained via the internet at www.citizencard.net. Passports are required for daytrips to France. Photographic identification can also be required for sea travel. Travellers from mainland Europe do need a full passport for everyone, including children.
Do I need travel insurance?
Yes, adequate arrangements are deemed essential and we do not advise travelling to the islands without cover. In order to provide you with full cover, insurance should be taken out at the time of booking your holiday. Such insurance should provide you with a wide range of cover which should at least include adequate cover for cancellation charges, medical expenses arising whilst on holiday, loss of lugggage or money and personal liability.
From 1st April 2011 the Channel Islands do now have a Reciprocal Health Agreement with the United Kingdom.
Click here for a direct link to receive a no-obligation holiday insurance quotation.
What happens if I need to cancel my holiday?
Please contact us as soon as you can and also confirm your cancellation in writing. Deposit and balance payments are always non refundable. We can provide you with all the necessary paperwork for insurance claims purposes on request.
How long can I rent a property for?
Holiday rentals are normally for 1 or 2 weeks only for all dates between April and October.
Please see our full booking conditions by following the instructions on our How to Book page.
The following properties may accept pets, please request details:
Panama Town Apartments, Water's Edge - 1 apartment, Cherry Tree Cottages, Grouville 3 bedroom House, Fort Leicester, La Crete Fort, Art Deco Apartment and Croix Cottage.
Tourism Registered Properties:
Guests will be required to complete a Visitor Registration card.
E. & O.E.
