Frequently Asked Questions
How do I navigate this website?
Simple - search by Number of People or Number of Bedrooms in the blue search boxes on the Home page.. Also, sse the tabs at the top of each page to access more information. All of our properties are also listed in alphabetical order on our Property Guide page.
ls bed linen provided?
Yes, bed linen is always provided. Towels, beach towels and cot linen are provided only when stated.
How many people can a property accommodate?
The occupancy stated in each individual property entry is the maximum number of adults, children and infants which may occupy the property. Check child age restrictions with each individual property. Infants are under 2 and children are up to the age of 12 in most accommodations, but in Tourism Registered accommodation children are up to the age of 16. Bookings are not normally taken for all male or all female groups. Under occupancy is also possible as the price is per property per week.
Where is the property located?
The general location of each property is indicated on a map at the end of each individual property entry.
Is the price of a property per person or per week?
The price is mostly per property per week, unless otherwise stated. Rate band dates vary. Where a week spans 2 bands the rent will be charged pro rata. There is no extra charge for gas or electricity unless stated in each individual property entry.
What amenities can I expect to find in a property?
The amenities in each property are listed under 'Services' in each individual property entry. All properties include furniture, bedding and bed linen, utensils, cutlery and crockery for the maximum number of occupants. Towels, beach towels and cot linen are provided only when stated. A 2 ring cooker would normally be a Baby Belling type. A twin bedroom contains two single beds and a double bedroom contains a double bed. Some satellite systems are on a shared dish. Wi-Fi is not guaranteed at any accommodation.
Is there a charge for cleaning at the end of our stay?
No, there is no extra charge for cleaning the accommodation at the end of your stay. You are expected to leave the accommodation in a reasonably clean and tidy condition. Where a returnable cash deposit is required on arrival to cover for damage/extra cleaning costs, if incurred, this is clearly stated in the individual property description.
Do I need to hire a car?
When a property is located in a rural location or not near to a good bus route we do recommend a hire car. 'Car recommended' will appear under 'Services' in each individual property description. Please see our Car Hire page for details of our very competitive rates. Our rates are per night, not per day, which means that if you arrive at 10am for example, and do not leave until 5pm the following week, you would still only be charged for a 7 day hire.
How do we pay for public parking?
Many car parks and road side parking have a scratch card payment system. These cards can be purchased from Jersey Tourism, post offices, shops and garages island wide. Payment by paycard wherever the P symbol is displayed. Paycards are not required overnight between 5pm and 8am the next day. Single yellow lines indicate that parking is prohibited day and night and liable to a fine.
Can Freedom Holidays organise our travel?
Yes, definately - we can save you money too! We are happy to provide you with a quotation for air travel from most UK airports. All accommodation booked with sea travel will be discounted by a minimum of £25 when the booking includes a car on the ferry from the UK. Please see our Travel page and ask for details.
Are starter grocery packs provided?
Grocery packs are provided, on request, at some properties, at cost - this means that you pay the owner for the cost of the items they have bought for you. When this is offered, it is clearly stated in the individual property description and you are asked to request your items directly from the owner before yout travel. Some properties do provide a free Welcome Pack. We will give you the contact details of the owner with your holiday confirmation.
What time can I arrive at my holiday home?
Accommodation is normally available from 2pm on your arrival day and must be vacated by 10am on your departure day. Keys will be given to you when you arrive at the property and are shown in by the owner or keyholder. Please contact the owners during the week before you arrive to introduce yourself and to advise them of your expected arrival time. We will give you the contact details of the owner with your holiday confirmation.
Do I need photographic identification?
Photographic identification is needed for all air passengers (including children). Examples of acceptable documents are passport, photographic driving licence or citizen card. A citizen card can be obtained via the internet at www.citizencard.net. Passports are required for daytrips to France. Photographic identification can also be required for sea travel. Travellers from mainland Europe do need a full passport for everyone, including children.
Do I need travel insurance?
Yes, adequate arrangements are deemed essential and we do not advise travelling to the islands without cover. In order to provide you with full cover, insurance should be taken out at the time of booking your holiday. Such insurance should provide you with a wide range of cover which should include benefits for cancellation charges, medical expenses arising whilst on holiday, loss of lugggage or money and personal liability.
From 1st April 2009 the Channel Islands do not have a Reciprocal Health Agreement with the United Kingdom. Vistors will have to meet the costs of medical treatment provided in the Channel Islands (other than A&E) if taken ill during their stay. Please check with your current insurance provider that you are specifically covered for visiting the Channel Islands and that you have adequate medical cover.
Click here for a direct link to receive a no-obligation holiday insurance quotation.
What happens if I need to cancel my holiday?
Please contact us as soon as you can and also confirm your cancellation in writing. Deposit and balance payments are non refundable. We can provide you with all the necessary paperwork for insurance claims purposes on request.
Please see our full booking conditions by following the instructions on our How to Book page.
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