Terms and Conditions
- Booking Terms & Conditions
All bookings are subject to these booking terms & conditions.
- Accommodation Letting Agency Information
Freedom Holidays Ltd., (also known as Freedom Holidays and Freedom Self Catering Holidays), the 'Agency' acts as an accommodation letting agent for the person(s) or company offering the accommodation for renting, the 'Owner'.
- Agency Statements & Information
The Agency makes all statements and gives all information in good faith and uses all reasonable endeavours to check all information given to the Client. The Agency and the Owner shall not be liable for any damage or loss resulting from information given, or statements made, whether orally or in writing, provided that such information is given, or statements made, in good faith.
- Accommodation Warranties
The Agency does not own, control or maintain any of the accommodation offered and makes no warranties as to the state or condition of any accommodation and shall be under no liability in respect of the state or condition or suitability of any accommodation. The Agency shall not be liable for any act, neglect or default on the part of any Owner or for any loss, damage, expense, accident, injury or inconvenience, whether to persons or to property which the Client or any other person may suffer or sustain arising out of, or in respect of, any application, or any such renting or otherwise howsoever. Photographs may show part or all of the accommodation. In some cases a general view of the accommodation is shown, not the buildings in which the accommodation is housed. All descriptions are subjective and reflect only the personal opinion of the Agency or that of the Owner. The accommodation may form part of the Owner's personal residential property. The owner may have their own pets. Absolute peace and quiet or privacy cannot be guaranteed. All distances shown are estimates. All facilities/amenities nearby to an accommodation are listed in good faith but cannot be guaranteed. 3G/4G & Wi-Fi connections are not guaranteed at any accommodation.
- Property Occupancy
The number of persons occupying accommodation must not exceed the number stated in the accommodation description or the number agreed with the Agency at the time of booking or later.
- Arrival & Departure Times
To ensure that the accommodation is properly prepared for the incoming client, the outgoing Client must vacate by 10am. Details of check in times will be provided prior to arrival. Check in time varies from property to property but are usually not before 2pm.
- Travel Insurance
Travel insurance is strongly recommended for all Clients. If a client chooses not to purchase travel insurance then the client accepts all responsibility for any loss they may incur due to their cancellation as detailed on our Travel Insurance Page https://www.freedomholidays.com/travel/insurance.
- Tickets and Vouchers
All tickets and vouchers issued by the Agency are issued under the Terms and Conditions of the companies supplying the service. The Agency acts as an agent for PCIH ATOL number 2713 and CITS ABTA V0300.
- Booking Requests
Booking requests can be submitted on-line or by telephone but are not binding until acceptance has been received from the Owner. No reason need be given by the Agency or the Owner for the rejection of any booking application.
- Booking Confirmations
Bookings can be regarded as firm only when the Booking Confirmation Invoice has been issued in writing (by letter or email) by the Agency. Once the Booking Confirmation Invoice has been issued in writing (by letter or email), the contract is between the person named first on the Agency Booking Form the 'Client', and the Owner.
- Deposit Payments
A non-refundable deposit of 20% of the Accommodation Rental Value with a minimum of £150 is payable on all 1 or 2 week bookings. Longer term booking may require an additional deposit. Subject to the acceptance of the booking by the Owner, payment of the non-refundable deposit and written confirmation of the booking by the Agency, the Client shall be liable for the balance of the cost of the holiday for the full period booked, including any ancillary services provided. (Previous to 1st January 2022, the non-refunable deposit calculation was £75 per person).
- Full & Balance Payments
Full payment must be received by the Agency no later than eight weeks before the arrival date. Bookings made within 8 weeks of the arrival date must be paid for in full at the time of booking. If the balance payment due is not settled by the due date an administration charge of £25 will be added to the account (no reminders will normally be sent). If the balance payment due is not settled by the due date, the booking may be cancelled by the Agency without further correspondence with the Client. The Agency reserves the right to levy a minimum charge of £50 for each and every change made by the Client after the Booking Confirmation has been issued, subject to the change being possible.
- Booking Changes
You may change your booking with the Agent for any reason, provided the change is made 8 weeks or more before your holiday start date. (This does not include deferred bookings which will be treated on an individual basis ). Bookings can not be part tansferred to other guests. Each change is subject to availability and amendment charges may be applied. The Agency reserves the right to levy a minimum charge of £50 for each and every change made by the Client after the Booking Confirmation has been issued, subject to the change being possible. Please note that any change of accommodation will be likely to involve a change in price of your booking and an amendment charge being payable. The price payable is the greater of i). your original booking cost; or ii). the price for your revised booking change which applies at the time of your change. No difference will be refunded except where a change of date results in a lower price.
- Prevented From taking Your Booking
If you are prevented from taking your booking, please contact the Agency at the earliest opportunity. We will do our best to assist. You may not, under any circumstances, transfer your booking to anyone without our consent. We may not consent to a transfer where the person(s) does not meet our or the Owner's requirements.
- Cancellation By You
You may cancel your booking at any time. However, a fee will be charged as follows:
Number of weeks before arrival date that notification is received
More than 8 weeks
Full Deposit (Prior to 1st Jan 2022 - £75 per person, post 1st Jan 2022 - £20% of the
Accommodation Rental Value with a minimum of £150)
Less than 8 weeks
All payments are non-returnable and non-transferable.
Please note that some separate charges such as credit/charge card charge(s), are non-refundable. Separate arrangements may apply to cancellation of any ancillary items. Cancellation of deferred bookings are non-refundable.
In order to cancel your booking, please email firstname.lastname@example.org quoting your Booking ID number and name.
It is strongly advised that appropriate travel insurance is taken out at the time of booking. If a client chooses not to purchase travel insurance then the client accepts all responsibility for any loss they may incur due to their cancellation as detailed on our Travel Insurance Page https://www.freedomholidays.com/travel/insurance.
- Non Confirmation/Cancellation By Us
We have the right at our sole discretion to refuse to confirm any reservation. Where we have indicated that we will not accept a booking from you or accept your presence on any of the accommodation, we reserve the right at our sole discretion to cancel any booking you have made or refuse to allow you to enter any of our accommodation or ask you to leave the accommodation. If we do so (subject to the provisions of the paragraph below), we will refund any payment made but will not pay any compensation.
We have the right to cancel your booking or to instruct you or your party to leave the accommodation immediately, without compensation or refund, should you or any of your party not comply with this agreement, particularly terms relating to your behaviour and conduct.
Very occasionally it may be necessary to make a material alteration to the holiday arrangements for reasons of overbooking or the unexpected removal of accommodation from our lists or for whatever reason. In this event the Agency will endeavour to offer alternative equivalent accommodation or a full refund of monies paid. The Agency and the Owner will be under no further obligation for any losses or expenses arising from these alterations. Neither will the Agency or the Owner be under any liability or obligation for any alterations or cancellation caused by civil strife, strikes, sickness, pandemics, bad weather, technical transportation problems or other circumstances amounting to a force majeure, or the non-disclosure of information by the Client.
- Refund Policy
Credit / Charge or Debit Card payments will be refunded via the same card number less any non-refundable deposits and any other non-refundable amounts. Cheque and Bank Transfer refunds will be made to the person on the confirmation.
Where the Client pays for the Agency’s Services through means other than Credit or Debit Card payment ie. STERLING ONLY Bank Transfers or Cheques, the Client shall make payment to the Agency in respect of the Services as per the Agency's Payment Terms and Conditions.
Where card payments are made through the Website and/or telephone, the Agency will accept STERLING ONLY payments through Visa and Master Card, Switch and Solo but NOT Business or Amex Cards.
At the time of payment, your credit or debit card details are securely stored with http://www.worldpay.com our payment gateway provider.
No charges will be made for Debit Card Payments.
A 1.5% charge will be applied to all Credit Card Payments.
No payment for the Services shall be deemed to have been received until the Company has received cleared funds.
The Customer shall pay the price of the Services but without any other deduction. The time of payment of the price shall be of the essence of the Contract.
- Client Behaviour
The Client undertakes to behave in a reasonable manner at all times whilst in and around the accommodation, to make good any damage caused, fair wear and tear excepted, and to leave the accommodation in the same state of cleanliness in which it was found. The Owner, or persons acting on their behalf, must be allowed access to the accommodation at any reasonable time during the renting period. A charge may be levied to cover extra cleaning if the accommodation is not left in the same state of cleanliness in which it was found.
- Customer Complaints
If, in the opinion of the Client, the accommodation is unsatisfactory and there are grounds for complaint, the Client must first bring their complaint to the notice of the Owner or their representative. If, after these steps have been taken, satisfaction is not obtained the matter should then be reported to the Agency. If, in the opinion of the Client, any aspect of the arrangements made by the Agency are unsatisfactory this must be brought to the attention of the Agency by the Client promptly. No correspondence or other communication will be entered into regarding matters not brought to the attention of the Agency by the Client during the actual holiday period.
- Noise / Building Works / General Disturbances - Events etc.
The Agency will endeavour to advise at time of booking if any disturbance or event is likely to be in the vicinity of the property that may cause either a noise disturbance and/or physical disruption for example road closures etc. However, the Agency and/or Owner is not responsible for neighbourhood events, building, road works etc. that may cause a disturbance.
The Agency can organise air and sea travel on your behalf. The Agency is however, only acting as a booking agent and all conditions/terms imposed by the air/sea carrier must be adhered to. In the case of disruption/delays or cancellations, the Agency will endeavour to keep the client informed, but it is recommended to check online arrival/departure information provided by the Ports departments and contact the Agency with any concerns. Wherever practically possible the Agency will assist in amending travel plans and if required attempt to find further accommodation if necessary. Please note that the Client will be liable for any additional expenses and as such Travel Insurance is considered essential.
Any questions, matters or disputes arising out of these Terms and Conditions, and any agreement with the Agency or Owner, shall be governed by the laws and customs of Jersey and the Client agrees to submit to the jurisdiction of the Jersey courts.
These Terms and Conditions may not be varied nor waived except in writing by a Director of the Agency.
- Date of Conditions
These booking Terms and Conditions (as at 01/01/22) supersede all previous issues.